431 Boler Rd London Ont N6K2K8

Return Policy

Online Return/Exchange Policy

It is important to us that our customers are fully satisfied with their online purchases. This is why we make the return/exchange process very easy for you. In order to keep our customers happy, we offer a 15 day return/exchange policy for online purchases.

The following criteria must be met in order for an item to qualify for a creditor exchange.

– Order shipped within 15 days.
– The product is unworn.
– The product is unused.
– The product is undamaged.
– The product is in its original packaging with price tags attached.

Final Sale items cannot be returned for exchange or credit

In order to ensure the above criteria has been met, all returns will be inspected. If the product does not meet the listed criteria, Bloomingtails reserves the right not to issue a credit note.

Due to strict health regulations, no returns can be accepted on carriers, blankets or beds. We also do not accept returns on grooming , health or hygiene products treats and/or perishables, hair accessories and bowls/feeders.

Remember: NO dog toy is indestructible, please be aware that used toys are not returnable items.

Returns are accepted at the discretion of Bloomingtails Pet Boutique. We do not issue refunds for any purchases but do offer store credit for future purchases. We issue store credit with NO EXPIRATION so you may enjoy looking for something that works for you and your furry friend for as long as it takes!!

Guidelines for Requesting Exchange or Credit

Please email us at info@bloomingtailsoflondon.ca within 48 hours of receipt of your item. Please note in the email the order # as well as explanation of the issue. We will then give proper instruction on how to proceed.

If we agree to issue an exchange or merchandise credit, we will provide you with a RMA # then you can return ship your purchase at your expense. Any item returned to us must be in its original, unused condition. This includes all original documents, boxes, and packaging, with the tags attached to the merchandise. Please note that the customer is responsible for all shipping fees, and that a fee will be assessed to re-ship a new item.

Upon receipt, we will inspect your item to confirm that it is unused and in original packaging. (We reserve the right to refuse items that have been used or are missing tags, boxes, etc.) If we do need to send the items back, the customer will be billed for shipping expenses.

If you receive an item that is damaged, please contact us within 48 hours. Include your order number, date of purchase, and item number. Please also describe the defective merchandise.
If you do not receive your merchandise within 30 days of your original order, please contact us immediately.
You are responsible to provide us with the correct mailing address.

If your purchase has to be reshipped due to incorrect address, you will be billed all shipping costs.
We will accept a return or exchange on clothing items once per item. If you need to return an item more than once, a 50% restocking fee will apply.